Refund Policy | Vectorelements
Welcome to vectorelements.net. We strive to provide high-quality digital products. Please read this Refund Policy carefully before making a purchase.
General Terms
All products available on vectorelements.net are digital goods (including vector graphics, design elements, and similar assets) delivered electronically via download.
Due to the nature of digital products, all sales are considered final unless otherwise stated in this policy.
Eligibility for Refunds
You may be eligible for a refund under the following circumstances:
The file is corrupted or cannot be opened, and we are unable to provide a working replacement.
The product is significantly different from its description or preview.
You were charged multiple times for the same product due to a technical error.
Non-Refundable Situations
Refunds will not be issued in the following cases:
You changed your mind after purchase.
You do not have the required software or skills to use the product.
You mistakenly purchased the wrong item.
You claim a refund after successfully downloading the product, unless a valid issue is proven.
The product met the description and preview provided on the website.
Requesting a Refund
To request a refund, please contact us within 7 days of purchase and include the following details:
Your order number
A description of the issue
Supporting evidence (e.g., screenshots, error messages)
Requests can be sent to: alexneon1984@gmail.com
Processing Refunds
If your refund request is approved:
Refunds will be processed within 5–10 business days.
Funds will be returned using the original payment method.
Chargebacks
Initiating a chargeback without contacting us first may result in suspension or termination of your account. We encourage users to reach out to our support team to resolve any issues.
Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will take effect immediately upon posting on this page.
If you have any questions regarding this policy, please contact us at: alexneon1984@gmail.com
General Terms
All products available on vectorelements.net are digital goods (including vector graphics, design elements, and similar assets) delivered electronically via download.
Due to the nature of digital products, all sales are considered final unless otherwise stated in this policy.
Eligibility for Refunds
You may be eligible for a refund under the following circumstances:
The file is corrupted or cannot be opened, and we are unable to provide a working replacement.
The product is significantly different from its description or preview.
You were charged multiple times for the same product due to a technical error.
Non-Refundable Situations
Refunds will not be issued in the following cases:
You changed your mind after purchase.
You do not have the required software or skills to use the product.
You mistakenly purchased the wrong item.
You claim a refund after successfully downloading the product, unless a valid issue is proven.
The product met the description and preview provided on the website.
Requesting a Refund
To request a refund, please contact us within 7 days of purchase and include the following details:
Your order number
A description of the issue
Supporting evidence (e.g., screenshots, error messages)
Requests can be sent to: alexneon1984@gmail.com
Processing Refunds
If your refund request is approved:
Refunds will be processed within 5–10 business days.
Funds will be returned using the original payment method.
Chargebacks
Initiating a chargeback without contacting us first may result in suspension or termination of your account. We encourage users to reach out to our support team to resolve any issues.
Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will take effect immediately upon posting on this page.
If you have any questions regarding this policy, please contact us at: alexneon1984@gmail.com
